Application and entire agreement
1. These Terms and Conditions apply to the provision of the Services detailed in our quotation (Services) by Southampton Home Cleaning Services LTD a company registered in England and Wales under number 12425502 whose registered office is at Flat 18 Admiralty House, 4 Platform Road, Hampshire, SO14 3FU (we or us or Service Provider) to the person buying the services (you or Customer).
2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.
3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
Interpretation
4. A “business day” means any other day than a Saturday, Sunday or Bank holiday in England and Wales.
5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretations.
6. “The Company”, “We”, “Us” – means SHCS- Southampton Home Cleaning Services LTD.
7. “Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.
8. “Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
9. “Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.
10. “Service”, “End of Tenancy Cleaning”, “EOT”, “Move In / Out Cleaning”, “Deep Cleaning” – means the cleaning services carried out on behalf of the Company.
11. “Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
12. Unless the context requires otherwise, references to the singular include the plural and references to the masculine include the feminine and vice versa.
Services
13. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
14. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
15. All of these Terms and Conditions apply to the supply of Services only.
Your obligations
16. You must obtain any permission, consent, licences or otherwise that we need and must give us access to any and relevant information, materials, properties and any other matters which we need to provide Services, including preparations, but not limited to:
a. End of Tenancy: ensure all furnishings are removed from the property in advance; any additional furnishings or excessive rubbish might result in additional charges, should not be communicated prior to completion of Services; all appliances should be in OFF mode including fridge, freezer, washers, dryers, etc.
17. If you do not comply with clause 16, we can terminate the services.
18. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).
Fees
19. The fees (Fees) for the Services are set out in the quotation and are on a time (hourly) basis.
20. In addition to the Fees, we can recover from you:
a) reasonable incidental expenses including, but not limited to, travel expenses, hotel costs, subsistence and any associated expenses;
b) the cost of services provided by third parties and required by us for the performance of the Services;
c) the cost of any materials required for the provision of the Services, should there be a requirement.
21. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then-current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
22. The company is not VAT registered, any shown prices exclude VAT.
Cancellation and amendment
23. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 5 days from the date of the quotation, (unless the quotation has been withdrawn).
24. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.
25. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.
26. If due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.
Payment
27. We will invoice you for payment of the Fees either:
a) When we have completed the Service or
b) On the invoice dates set out in the quotation.
28. You must pay the Fees due within 10 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us.
29. Time for payment shall be of the essence of the Contract.
30. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 8% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.
31. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
32. If you do not pay within the period set out above, we can suspend any further provisions of the Services and cancel any future services which have been ordered by, or otherwise arranged with you.
33. Receipts for payment will be issued by us only at your request.
34. All payments must be made in British pounds unless otherwise agreed in writing between us.
Subcontracting and assignment
35. We can at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.
36. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.
Termination
37. We can terminate the provision of the Services immediately if you:
a) Commit material breach of your obligations under these Terms and Conditions;
b) Fail to make pay any amount due under the contract on the due date for payment;
c) Are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provisions for the relief of insolvent debtor;
d) Enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other schemes or arrangements are made with its creditors;
e) Convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, a notice of intention to appoint an administrator is given by you or any of your directors or by qualifying floating charge holder (as defined in para 14 of Schedule B1 of the insolvency Act 1986), a resolution is passed or petition presented to any court for your winding-up or for granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.
Intellectual property
38. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in the connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
Liability and Indemnity
39. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.
40. The total amount of liability is limited to the total amount of Fees payable by you under the Contract.
41. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
a) Any indirect, special or consequential loss, damage, costs, or expenses:
b) Any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or other third-party claims;
c) Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control;
d) Any losses caused directly or indirectly by any failure or your breach in relation to your obligations;
e) Any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
42. You must indemnify us against all damage, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
43. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.
Data Protection
44. When supplying the Service to the Customer, the Service Provider may gain access to and/acquire the ability to transfer, store or process personal data of Customers or employees of the Customer.
45. The parties agree that where such processing of personal data takes place, the Customer shall be the ‘Data Controller’ and the Service provider shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.
46. For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’ and ‘Data Subject’ shall have the same meaning as in the GDPR.
47. The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these Terms and Conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.
48. The service provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislations and/or regulations.
49. The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the customer.
50. For any enquiries or complaints regarding data privacy, you can email shdcs@outlook.com.
Circumstances beyond a party’s control
51. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the resalable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.
Communications
52. All notices under these Terms and Conditions must be in writing and signed by, or on behalf, of the party giving notice (or a duly authorised officer of that party).
53. Notices shall be deemed to have been duly given:
a) When delivered if delivered by courier or other messengers (including registered mail) during the normal business hours of the recipient;
b) When sent, via any registered and notified of social media by us or on our website, including, but not limited to, Facebook Messenger, Instagram or our website communication form. Upon receiving such notices on the above social platforms, confirmation of acknowledgement is required by both parties;
c) When sent if transmitted by fax or email and a successful transmission report or return receipt is generated;
d) On the fifth business day following mailing, if mailed by ordinary national mail;
e) On the tenth business day following mailing, if mailed by airmail.
54. All notices under these Terms and Conditions must be addressed to the most recent address, email address, social media account or fax notified to the other party.
No waiver
55. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.
Severance
56. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).
Law and jurisdiction
57. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.