Last updated: 13.11.2026

Information about the data controller

The address of this website is: theshcs.co.uk.

Southampton Home Cleaning Services (SHCS), e-mail: shdcs@outlook.com.

We process your personal data on the following grounds:

• Your explicit consent – the purpose is stated in each specific case (for example newsletter subscription, analytics and advertising cookies);
• Taking steps at your request before entering into a contract – replying to an enquiry sent through the contact form, by e-mail or by phone;
• Compliance with a legal obligation – for example keeping accounting documents;
• Legitimate interest – website security, protection against abuse and spam, aggregated visitor statistics.

In the following sections you will find information about how your personal data is processed depending on the ground on which we process it.

1. Collection and processing of personal data

Personal data is information that identifies you, such as your name, phone number, e-mail or postal address. theshcs.co.uk does not collect personal data from you unless you provide it in specific cases, for example when you send an enquiry or subscribe to receive marketing messages.

We send marketing messages (newsletter, promotions, news, event invitations) only if you have given separate consent for this, for example by ticking a box when subscribing. You can unsubscribe at any time using the link in every message or by writing to us.

1.1 With your consent

We process your personal data on this ground only after your explicit, unambiguous and voluntary consent. There will be no adverse consequences for you if you refuse the processing of your personal data.

Consent is a separate ground for processing your personal data; its purpose is stated in it and does not overlap with the purposes listed in this policy. If you give us such consent, until it is withdrawn or until any contractual relationship with you ends, we prepare offers for products/services suitable for you.

On this ground we process only the data for which you have given your explicit consent. The specific data is determined in each individual case and usually includes:

• E-mail
• Phone
• Address
• Names

Consent may be withdrawn at any time. Withdrawing consent does not affect the performance of contractual obligations or the lawfulness of processing before the withdrawal. If you withdraw your consent for some or all of the purposes described above, we will no longer use your personal data for those purposes.

2. Use and storage of personal data

theshcs.co.uk uses your personal data only for the purposes described in this policy: replying to your enquiries, the technical management of the website and general communication with you.

theshcs.co.uk will not sell your personal data to third parties or trade it anywhere else. The staff of Southampton Home Cleaning Services (SHCS) are obliged to protect the confidentiality of your data and to comply with a confidentiality agreement.

2.1 Processing of anonymised data

We process your data for statistical purposes, which means analyses whose results are only aggregated and therefore anonymous. It is impossible to identify a specific person from this information.

2.2 Automatically recorded information

When you access theshcs.co.uk, some general technical data is recorded automatically (not as part of a registration): the browser used, IP address, number of visits, average time spent on the site, pages viewed.

This information is used to assess how attractive our website is, to improve its content and functionality and to protect it from abuse.

2.3 Cookies

Cookies are small files stored on your device that allow the website to recognise your browser the next time you visit theshcs.co.uk. We use three types of cookies:

• Necessary – the website cannot work properly without them (for example spam protection, remembering your cookie choice). They do not require consent.
• Analytics – help us understand how the website is used (for example Google Analytics). They are set only with your consent.
• Marketing – used to show adverts related to your interests (for example Google Ads, Meta). They are set only with your consent.

On your first visit the website asks for your consent through a banner. You can change your choice at any time from the same banner or delete cookies in your browser settings.

2.4 Security

Southampton Home Cleaning Services (SHCS) attaches great importance to the security of your personal data. Your data is carefully protected against loss, destruction, distortion/falsification, manipulation and unauthorised access or disclosure.

2.5 Minors

Southampton Home Cleaning Services (SHCS) advises all parents and guardians to teach their children about safety and responsibility when providing personal data online. Minors should not submit personal data to theshcs.co.uk without the permission of their parents or guardians. Southampton Home Cleaning Services (SHCS) will never knowingly collect personal data from minors, use it in any way or disclose it to third parties without permission.

2.6 Links to other websites

This privacy policy applies to theshcs.co.uk. Pages on this website may contain links to other websites that do not apply this policy. When you leave theshcs.co.uk, please read the privacy policy of every website that collects personal information.

2.7 Who we share data with

We share personal data only as far as necessary and only with trusted parties who process it on our behalf or as required by law:

• the website hosting provider and the e-mail service provider;
• our accountant and public authorities, where the law requires it;
• analytics and advertising service providers (for example Google, Meta) – only if you have accepted analytics and marketing cookies.

Some of these providers (for example Google and Meta) may process data outside the United Kingdom. In such cases the transfer takes place with the safeguards provided by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, for example an adequacy decision or standard contractual clauses.

2.8 How long we keep data

• enquiries from the contact form and by e-mail – as long as needed to reply and for the follow-up communication, but no longer than 1 year;
• newsletter and marketing data – until consent is withdrawn;
• cookies – for the period stated in the cookie banner.

When these periods expire, the data is deleted or anonymised.

3. How we protect your personal data

To ensure adequate protection of the data of the company and its clients, we apply all necessary organisational and technical measures required by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For maximum security in the processing, transfer and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymisation and others.

4. Your rights

Every user of the website enjoys all data protection rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Every user has the right to:

• Be informed (about the processing of their personal data by the controller);
• Access their own personal data;
• Rectification (if the data is inaccurate);
• Erasure of personal data (the “right to be forgotten”);
• Restriction of processing by the controller or the processor;
• Data portability between controllers;
• Object to the processing of their personal data;
• Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects them;
• Judicial or administrative protection if their rights have been infringed.

To exercise your rights, write to us at shdcs@outlook.com. We reply within one month of receiving the request.

A user may request erasure if one of the following applies:

• The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
• The user withdraws the consent on which the processing is based and there is no other legal ground for the processing;
• The user objects to the processing and there are no overriding legitimate grounds for the processing;
• The personal data has been processed unlawfully;
• The personal data must be erased to comply with a legal obligation that applies to the controller;
• The personal data was collected in relation to the offer of information society services to children and consent was given by the holder of parental responsibility.

A user has the right to restrict the processing of their personal data by the controller when:

• They contest the accuracy of the personal data, for a period enabling the controller to verify its accuracy;
• The processing is unlawful but the user does not want the data erased and requests restriction of its use instead;
• The controller no longer needs the personal data for the purposes of the processing, but the user requires it for the establishment, exercise or defence of legal claims;
• They have objected to the processing, pending verification whether the legitimate grounds of the controller override those of the user.

4.1 Right to data portability

The data subject has the right to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used and machine-readable format, and the right to transmit that data to another controller without hindrance, where the processing is based on consent or on a contract and is carried out by automated means.

When exercising the right to data portability, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible.

4.2 Right to object

Users have the right to object to the controller to the processing of their personal data. The controller must stop the processing unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

Where personal data is processed for direct marketing purposes, the processing must stop immediately upon objection.

4.3 Complaint to the supervisory authority

Every user has the right to lodge a complaint about unlawful processing of their personal data with the Information Commissioner’s Office (ICO), www.ico.org.uk, or with the competent court.

5. Changes to this policy

All changes to our data protection policy will be published on this page with a new “last updated” date and, for significant changes, in other places we consider appropriate.